Frequently Asked Questions

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A Try iClassPro risk free for the first 30 days. If you cancel your account within the first 30 days, you will not be charged a thing. If you decide iClassPro is right for your business, you will be charged for the service, and you can still cancel at any time. Keep in mind that refunds cannot be issued after your initial 30-day trial, and we do not prorate for partial months.

Note: If you cancel your account after your initial billing, iClassPro will not charge your card in the future, but no refunds will be issued.

Ex. If your billing cycle is on the 1st of the month, and you cancel on the 5th, you’ll still have to pay for the current month, but you will not be charged again.

A To use iClassPro to process credit card or eCheck transactions, you will first need to setup a Merchant Account. At this time, iClassPro is compatible with Authorize.net and Money Movers of America.

If you already have a merchant account that processes your credit cards, Authorize.net can usually integrate with that account. Contact Authorize.net to find out.

After you decide which account you want, you will need to fill out their application. You can find the information below to apply for either an Authorize.net or MMOA account.

Authorize.net

Online Application:

1. Follow the link below to start your Authorize.net application online.

— https://ems.authorize.net/oap/home.aspx?SalesRepID=39&ResellerID=10515

Paper Application:

1. Download the Authorize.Net Merchant Account/Payment Gateway form at http://www.iclasspro.com/support (Downloads)

2. Fill out the Merchant Account request forms.

3. Send the forms along with the proper requested information to Authorize.net

The fax number is located on the top of the forms.

Upon prompt approval, your account will be set up to accept credit cards as online payment.
An Authorize.net Payment Gateway account enables you to authorize, settle, and manage credit card and electronic check payments.

Money Movers of America

1. Contact the MMOA representative for iClassPro, and he will assist you in creating a MMOA account.

Michael A. Psaromatis
MONEY MOVERS OF AMERICA, INC.
One Westbrook Corporate Center, Suite 120
Westchester, IL 60154
Office 708.316.4337 / 214.513.2273
Toll Free 1.877.513.MMOA (6662) x4337 / 1.800.815.4360 x4337
Fax 1.888.757.MMOA (6662)
mikep@mmoa.us

http://www.mmoa.us

A The Automated Clearing House (ACH) Network is a processing and delivery system that provides for the distribution and settlement of electronic credits and debits among a large number of financial institutions.

iClassPro includes, at no additional cost, a NACHA File Generation feature. You can use iClassPro’s NACHA file generation feature to process ACH transactions for a group of your clients in one easy step.

The NACHA file feature works similar to auto-payments feature. A NACHA file is a universal file format that a bank of your choice can process. Normally, your banks processing fee is cheaper than a merchant/Payment Gateway account. So, this is a feature that can save you money. In order to process an ACH transaction for someone, you must first have their written approval (or their Billing Authorization acceptance in the Parent Portal). Then, your client can save their routing number and account number on file with you through the parent portal, or you can enter the information on the family page from the staff-side of iClassPro. Information saved and entered in iClassPro is very secure in our database, and all information sent over the internet with iClassPro is protected using 256-bit SSL encryption.

To participate and initiate an ACH transfer, you will need to do the following:

1. Contact your bank and obtain approval for the service. Be sure to let them know that your iClassPro account will provide you with a universal NACHA format file.
2. Setup iClassPro’s NACHA file generation settings. You bank can provide you with all the information you need to enter in iClassPro.
1. Login as Administrator
2. Go to ‘Business Settings’
3. Go to ‘Transaction Settings’
4. Click view next to ‘NACHA file generation’
5. Enter the information that you obtained from your bank.
3. Obtain approval from your customers before initiating transactions.

How it works (ACH):

Upon your customer’s written approval, you will enter your customer’s account number and routing number into iClassPro.
The routing and account numbers are located at the bottom of his/her check.

At the first of the month or session, you will go to the “Transactions” icon and choose “Autopay”.

When it asks, “Select an Auto Payment Task”, make sure to select “Generate NACHA file.”

iClassPro will display a list of customers that meet the following criteria.

1. The customer must have an account balance greater than zero.
2. The office staff must have enabled auto pay and entered routing and bank account information into the family details “Autopay” section located on the family details page.

iClassPro will automatically enter ACH payments for all of your customers and create a universal NACHA file that you can download and take to your bank. Most banks can process your NACHA file and deposit funds into your bank account the next business day.

If you have any questions about iClassPro’s NACHA file generation, please contact support.

A iClassPro charges you a flat rate of $129/month – no hidden fees, no contracts, cancel at any time. You can use iClassPro on multiple computers at no additional cost, and you can have multiple user login names at no additional cost.

iClassPro charges per location, and the price goes down the more locations you have.

Note: Locations refer to multiple facilities (North Gym / South Gym). You may have multiple staff and users per location at no extra charge.

Please contact iClassPro support if you have any questions about the pricing.

A Yes, in fact, any program that can export to Excel can easily be transferred into iClassPro.

Please contact us for more specific instructions on importing your data if your software is not listed below.

iClassPro provides data import tools for the following programs:

Jackrabbit Class
Pro School Version 2 and Version 3
Zip Gym
Dance Studio Manager
Vaughn Class Control
Excel Spreadsheets and Microsoft Access

To access the import tools go to:

1. “Business Settings” in the top right of the application
2. Then “Import/Export”
3. Make sure to create an iClassPro backup file before you import. Even if you you do not have data in iClassPro yet.

After you complete an import, refer to our downloads section to find a specific instructions on what to do after your import.

A Support is free, and we will do our best to answer any questions.

We understand that implementing a new system can be a lot of work, and it is our goal at iClassPro to make setup and use of our system as easy as possible. In fact, once you have everything setup for your business, using iClassPro for your day-to-day operations is a breeze!

Please do not hesitate to give us a call if you cannot find the answer to your question here. A knowledgeable representative will be standing by to take your call.

Please note that business hours are Monday through Friday, 9am to 6pm Central Standard Time. You can leave us a voice message, and we will return your call as soon as we get in.

Support Telephone: 877-55-GoPro
Support Knowledge base: http://www.iclasspro.com/support
Support Help Tickets: http://www.iclasspro.com/support

A The parent portal is only active if you upload the software and connect your existing site to iClassPro. We have many school owners that use iClassPro independently of the online registration.

A Yes. iClassPro is 100% compatible with Mac, PC, or Linux.

iClassPro is compatible with:

* Internet Explorer 8+
* Firefox 3.5+
* Safari 4.0.5+
* Chrome 4+
* Opera 10.50+

A Yes. iClassPro is 100% compatible with Mac, PC, or Linux.

iClassPro is compatible with:

* Internet Explorer 8+
* Firefox 3.5+
* Safari 4.0.5+
* Chrome 4+
* Opera 10.50+

A No. iClassPro is a stand-alone web based service that works independent of your web site. In addition,
iClassPro provides web-integration tools such as live class schedules and parent bill pay that will be ready
to integrate with your web site whenever you get ready.

If you are in need of a web site, we highly recommend:
http://www.GymWeb.com
http://www.KeyCreative.com
The web site companies above are fully compatible with iClassPro and have been tested and approved.

A Yes, in fact, any program that can export to Excel can easily be transferred into iClassPro.

Please contact us for more specific instructions on importing your data if your software is not listed below.

iClassPro provides data import tools for the following programs:

Jackrabbit Class
Pro School Version 2 and Version 3
Zip Gym
Dance Studio Manager
Vaughn Class Control
Excel Spreadsheets and Microsoft Access

To access the import tools go to:

1. “Business Settings” in the top right of the application
2. Then “Import/Export”
3. Make sure to create an iClassPro backup file before you import. Even if you you do not have data in iClassPro yet.

After you complete an import, refer to our downloads section to find a specific instructions on what to do after your import.

A iClassPro was designed from the ground up to allow you to easily manage multiple facilities. You can use the location drop down at the top right of the application to easily switch back and forth between multiple locations’ data.

A Support is free, and we will do our best to answer any questions.

We understand that implementing a new system can be a lot of work, and it is our goal at iClassPro to make setup and use of our system as easy as possible. In fact, once you have everything setup for your business, using iClassPro for your day-to-day operations is a breeze!

Please do not hesitate to give us a call if you cannot find the answer to your question here. A knowledgeable representative will be standing by to take your call.

Please note that business hours are Monday through Friday, 9am to 6pm Central Standard Time. You can leave us a voice message, and we will return your call as soon as we get in.

Support Telephone: 877-55-GoPro
Support Knowledge base: http://www.iclasspro.com/support
Support Help Tickets: http://www.iclasspro.com/support

A The parent portal is only active if you upload the software and connect your existing site to iClassPro. We have many school owners that use iClassPro independently of the online registration.

A Seasons, in iClassPro, are a period of time that you can enroll a student in a class. Seasons are also commonly referred to as sessions or terms. Seasons allow users to duplicate a class without the students enrolled. Seasons also allow you to start enrolling students in the next season of a class that is currently in session. There are a few things you will want to consider before using iClassPro’s season feature.

The first thing you should consider before using seasons is when a student enrolls in a class, that student’s enrollment assumes the start date and the drop date of the season attached to that class. Which means, at the end of the season, that student will be dropped from that class, and will need to re-register for the next season. You can manually over-ride the drop date if that student will be dropping sooner.

Secondly, attaching a class to a season changes the way the class is viewed in both the classes list on the staff-side of iClassPro and the class list on the parent portal. For instance, if you are viewing a class by season, it will show all the student’s enrollments for that class that were within that season’s start date and drop date, even if those enrollments are not currently active. In the parent portal, the class list is viewed by either non-season classes or classes within a season that the parent selects. So, a parent portal user will first have to select the season that they want to enroll their child in, and then find the appropriate class.

Note: If you use seasons in iClassPro, you should create the season and attach it to a class before enrolling any students in that class. Seasons might not be the best option for you if you assume students are coming back after each session.

Please contact support if you have any questions about how seasons work in iClassPro.

A iClassPro is a hosted service, and source code or an installable version is not available.

This gives you several advantages:

* Program updates are automatic.
* Never worry about backing up again.
* Compatible on any computer with a popular browser.
* No software to install.
* No networking headaches.

A iClassPro is compatible with:

* Internet Explorer 8+
* Firefox 3.5+
* Safari 4.0.5+
* Chrome 4+
* Opera 10.50+

A Sometimes Authorize.Net will return a response code and a short description of what happened.  A lot of time that short description is not very helpful in determining the issue.

In iClassPro the errors are usually formatted as so:

3:1:128: This transaction cannot be processed.
^ ^ ^^^  ^
| | |    |
| | |    - The forth element is the response reason text
| | - The third number is the response reason code.
| - The second number is the response sub code.
- The first number is the response code.

Here is a link that will help you determine why certain transactions fail through Authorize.Net:
http://developer.authorize.net/guides/AIM/Transaction_Response/Response_Reason_Codes_and_Response_Reason_Text.htm

A When entering a payment, check the “Change” check box to have the change calculated automatically.

A Yes. iClassPro will allow you to print receipts when entering payments. To print a receipt, click the receipt check box at the bottom of the payment screen.

Note: If you are accepting a credit card as the payment method, your receipt will have a signature line for your customer to sign.

If you are using a receipt printer, make sure to setup your receipt printer settings by doing the following:

1. Login as the Administrator
2. Go to Business Settings
3. Click the Transaction Settings tab.
4. Click view next to ‘Setup Receipt Printer’.
5. Enter the appropriate settings for your printer.

A At this time, iClassPro is compatible with Authorize.net or Money Movers of America. Either of these accounts will allow you to process credit card or eCheck transactions, and save customer payment information for auto payments.

To find out more information about either of these services, please contact them or visit their website.

Process Pink Payments, LLC (PPP)

Web: http://www.processpink.com

Please contact the PPP representative for iClassPro:

Michael A. Psaromatis
Process Pink Payments, LLC.
One Westbrook Corporate Center, Suite 300
Westchester, IL 60154

Office 708.316.4337 / 214.513.2273
Toll Free 1.877.513.6662 x4337 / 1.800.815.4360 x4337
Fax 1.888.757.6662
mikep@processpink.com

Authorize.net:

Web: http://www.authorize.net

Phone: 1-888-323-4289

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How it works:

Upon your customer’s written approval, you will enter your customer’s account number and routing number into iClassPro.
The routing and account numbers are located at the bottom of his/her check.

At the first of the month or session, you will go to the “Transactions” icon and choose “Autopay.”

iClassPro will display a list of customers that meet the following criteria.

1.  The customer must have an account balance greater than zero.
2.  The office staff must have enabled autopay and entered routing and bank account information into the family details “Autopay” section located on the family details page.

iClassPro will automatically enter payments for all of your customers and create a universal NACHA file that you can download and take to your bank. Most banks can process your NACHA file and deposit funds into your bank account the next business day.

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A To use iClassPro to process credit card or eCheck transactions, you will first need to setup a Merchant Account. At this time, iClassPro is compatible with Authorize.net and Money Movers of America.

If you already have a merchant account that processes your credit cards, Authorize.net can usually integrate with that account. Contact Authorize.net to find out.

After you decide which account you want, you will need to fill out their application. You can find the information below to apply for either an Authorize.net or MMOA account.

Authorize.net

Online Application:

1. Follow the link below to start your Authorize.net application online.

— https://ems.authorize.net/oap/home.aspx?SalesRepID=39&ResellerID=10515

Paper Application:

1. Download the Authorize.Net Merchant Account/Payment Gateway form at http://www.iclasspro.com/support (Downloads)

2. Fill out the Merchant Account request forms.

3. Send the forms along with the proper requested information to Authorize.net

The fax number is located on the top of the forms.

Upon prompt approval, your account will be set up to accept credit cards as online payment.
An Authorize.net Payment Gateway account enables you to authorize, settle, and manage credit card and electronic check payments.

Money Movers of America

1. Contact the MMOA representative for iClassPro, and he will assist you in creating a MMOA account.

Michael A. Psaromatis
MONEY MOVERS OF AMERICA, INC.
One Westbrook Corporate Center, Suite 120
Westchester, IL 60154
Office 708.316.4337 / 214.513.2273
Toll Free 1.877.513.MMOA (6662) x4337 / 1.800.815.4360 x4337
Fax 1.888.757.MMOA (6662)
mikep@mmoa.us

http://www.mmoa.us

A The Automated Clearing House (ACH) Network is a processing and delivery system that provides for the distribution and settlement of electronic credits and debits among a large number of financial institutions.

iClassPro includes, at no additional cost, a NACHA File Generation feature. You can use iClassPro’s NACHA file generation feature to process ACH transactions for a group of your clients in one easy step.

The NACHA file feature works similar to auto-payments feature. A NACHA file is a universal file format that a bank of your choice can process. Normally, your banks processing fee is cheaper than a merchant/Payment Gateway account. So, this is a feature that can save you money. In order to process an ACH transaction for someone, you must first have their written approval (or their Billing Authorization acceptance in the Parent Portal). Then, your client can save their routing number and account number on file with you through the parent portal, or you can enter the information on the family page from the staff-side of iClassPro. Information saved and entered in iClassPro is very secure in our database, and all information sent over the internet with iClassPro is protected using 256-bit SSL encryption.

To participate and initiate an ACH transfer, you will need to do the following:

1. Contact your bank and obtain approval for the service. Be sure to let them know that your iClassPro account will provide you with a universal NACHA format file.
2. Setup iClassPro’s NACHA file generation settings. You bank can provide you with all the information you need to enter in iClassPro.
1. Login as Administrator
2. Go to ‘Business Settings’
3. Go to ‘Transaction Settings’
4. Click view next to ‘NACHA file generation’
5. Enter the information that you obtained from your bank.
3. Obtain approval from your customers before initiating transactions.

How it works (ACH):

Upon your customer’s written approval, you will enter your customer’s account number and routing number into iClassPro.
The routing and account numbers are located at the bottom of his/her check.

At the first of the month or session, you will go to the “Transactions” icon and choose “Autopay”.

When it asks, “Select an Auto Payment Task”, make sure to select “Generate NACHA file.”

iClassPro will display a list of customers that meet the following criteria.

1. The customer must have an account balance greater than zero.
2. The office staff must have enabled auto pay and entered routing and bank account information into the family details “Autopay” section located on the family details page.

iClassPro will automatically enter ACH payments for all of your customers and create a universal NACHA file that you can download and take to your bank. Most banks can process your NACHA file and deposit funds into your bank account the next business day.

If you have any questions about iClassPro’s NACHA file generation, please contact support.

A iClassPro charges you a flat rate of $129/month – no hidden fees, no contracts, cancel at any time. You can use iClassPro on multiple computers at no additional cost, and you can have multiple user login names at no additional cost.

iClassPro charges per location, and the price goes down the more locations you have.

Note: Locations refer to multiple facilities (North Gym / South Gym). You may have multiple staff and users per location at no extra charge.

Please contact iClassPro support if you have any questions about the pricing.

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A iClassPro uses a custom format designed by our engineers to provide small and secure backups of all of your DB data.  The backup file format was designed with three things in mind:  Speed, Size and Security.  We feel that this format has achieved all of these standards with amazing results.  Here is the format as follows:

FILE HEADER:
Offset 1- 4 (4 bytes):  Identifier, should be 0x33C1D4DA
Offset 5-13 (9 bytes):  Should be all caps “ICLASSPRO”, this also used as an identifier for the file
Offset 14 – 29 (16 bytes):  This is the DB Version identifier so we can see if the DB structure needs to be updated after restore
Offset 30-33 (4 bytes):  This is an unsigned long integer in little endian byte order that gives the file size
The remaing of the file is broken down into blocks:

BLOCK FORMAT:
Offset 1-4 (4 bytes):  This is an unsigned long integer in little endian byte order that gives the location number (Zero is the global DB, and any number above 0 is its respective location number)
Offset 5-8 (4 bytes):  This is an unsigned long integer in little endian byte order that gives this blocks size minus 8 bytes for these two entries
Offset 9 – (blocksize + 8):  This is the data for this block

The data for the blocks are first encrypted using military grade 1024bit RSA encryption and then compressed individually using the ZLIB data format.

To extract the data you will need to first decompress the block data (minus the first 8 bytes for the block information as detailed above).
Once all of the blocks are reformatted, they chain together (append to end) and then are decrypted, they are in the file format generated by our database servers.
You should get a seperate file for each location number.

The iClassPro Backup file format is (c) 2008 iClassPro, All Rights Reserved. This information is provided as a courtesy to our customers and WE WILL NOT PROVIDE TECHNICAL SUPPORT OR ADDITIONAL INFORMATION REGARDING THIS FILE FORMAT.

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