eCheck Refund Workflow Enhancements
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  • eCheck Refund Workflow Enhancements

    July 13, 2021

    We all know issuing refunds on eChecks can sometimes be a pain. To help combat this we have improved the workflow of issuing these types of refunds and have also reinforced how it is reflected in iClassPro.

    These eCheck refund workflow enhancements include:

    1) A new label for Cash refunds in the Audit Log (for example: Created Refund: (Cash) (11) for E-Check Payment).

    2) Adding a refund method line to the Family Ledger (for example: REFUND (Cash)).

    3) When refunding an eCheck for IntegraPay customers, a "Notification" will display rather than a "Warning".

    4) Easier to understand financial reports:

    • Bank Deposit Report/Payments By Split Report: The Transaction/Check # column will now show refund details.
    • Program Deposit Split Report: "Detailed Audit Log" entries now include information to the "Method" field that defines the Refund method.
    • Credit Card - Splits Report: The "Refunds" section will now show [CREDIT CARD TYPE] to Cash/Check when appropriate.

    To learn more about eCheck refunds, hop on over to our Knowledgebase.

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