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iClassPro Blog

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January 21, 2022

Help Energetic Kids Focus in Class

We all know that kid, we probably know a handful of them, heck - it's probably one of our kids! What techniques best encourage active student participation form those students who seem to have a lot ...

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January 11, 2022

iClassPro Updates (Week of Jan 11, 2022)

Better Handling of Transfer Requests in Online Activity Your staff will have the same transfer options as what’s offered in the Office Portal when approving transfer requests submitted via the Customer Portal/Mo...

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January 08, 2022

Helping Your Students Set Healthy Goals

At the start of the new year, most people set goals or make resolutions for themselves so why not help or encourage your students to do so as well? Setting goals helps students get in the habit of striving for self-imp...

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January 06, 2022

Scheduled Maintenance: Jan 9, 2022

iClassPro will perform scheduled maintenance to the iClassPro application on Sunday, January 9, 2022, between the hours of 2 am - 3 am, CT, during which you will be unable to access the iClassPro application. Afte...

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January 04, 2022

We’ve Added Two-Factor Authentication

As consumers, we appreciate doing business with companies that require a second form of authorization because it provides an additional layer of protection to your account. Today, we’re excited to offer you and y...

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December 31, 2021

New Years Resolutions & Self Care

The day-to-day grind of being a facility owner can be overwhelming. If you’re like me, I know that you have so many ideas and different actions you want to implement, but you can’t help but feel you’r...

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December 30, 2021

Cyber Security Tips for the New Year

With cyber criminals showing no signs of slowing down in their efforts to breach the networks of all kinds of businesses, 2022 is bound to be another eventful and challenging year from the security perspective. As...

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December 16, 2021

iClassPro System Maintenance

In our best efforts to provide excellent service and optimized application performance to all of our users, we plan to perform iClassPro system maintenance during the non-peak hours of 1 am - 4 am in your respective ti...

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December 14, 2021

Session Filter Updates

We’ve improved class enrollment visibility on the Classes and Calendar pages by adding a “Show All Enrollments” toggle to the “Sessions” filters. If enabled, this new helpful option will d...

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December 13, 2021

Tax-Exempt Setting Announcement

As you may recall, in late August, we made it easier and more convenient for you to adjust the tax-exempt status for your classes on a class-by-class basis. This update standardized how the iClassPro application handle...

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December 09, 2021

Managing Punch Passes just got easier!

We’re excited to announce that you now have the ability to add sub-categories to Punch Passes! This enhancement not only allows you to better differentiate between types of Punch Passes (such as "limited use" or ...

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December 08, 2021

Note-taking just got better!

We’ve improved Drop Notes and Enrollment Notes to work more efficiently for your staff!  With this update, you’ll notice that these note-taking areas now have their own fields in iClassPro making it e...

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December 03, 2021

The Best Christmas Playlist for Kids

It’s finally Christmas music season and nothing puts you in the holiday spirit like great Christmas music! See our picks for the best festive Christmas songs that will help energize kids during their class sessio...

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December 01, 2021

Camp Block Enrollment Enhancement

You now have more control over maximum headcounts for camp blocks. With this new handy update, you can override/adjust the max number of enrollments per camp block allowing for more enrollments on certain dates than ot...

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November 18, 2021

Inspiring Gratitude in Your Students

Tis the season of giving! But how much are we really expressing gratitude? And how are we encouraging those around us too? Here is a list of some of our favorite ways to encourage your students to be thankful this...

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November 09, 2021

Important Web Browser Announcement

Today, Tuesday, November 9, 2021, iClassPro will begin to phase out access to the Customer Portal via Internet Explorer and Microsoft Edge Legacy browsers. We recommend that you encourage your customers to switch to an...

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November 08, 2021

iClassPro Updates (Week of November 8, 2021)

New Skill Evaluations Setting This new setting allows you to add a URL to skill evaluations. Examples are linking to a video or document explaining requirements for how a specific skill should be performed, or a link ...

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November 05, 2021

New Drop Reasons Setting

We’ve added a new Drop Reasons setting that gives you the ability to either show or hide default system drop reasons to your staff. This new setting will help eliminate confusion for staff members when assigning ...

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November 03, 2021

iClassPro Scheduled Maintenance: November 7, 2021

iClassPro will perform scheduled maintenance to the iClassPro application on Sunday, November 7, 2021, from 2:30 am - 3 am CT, during which you will be unable to access the iClassPro application. After the maintenance ...

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November 02, 2021

System Warning & Update/Multiple Transfers

We’ve enhanced the iClassPro application to display a new system warning and block staff members from transferring an enrollment if a record of a transfer is already found in the system. This handy update will he...

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November 01, 2021

FREE Interactive Webinar for iClassPro Customers

How well do you know your financials? In this webinar, we’ll review current income streams, identify any major business events, expenses and take steps to make sure you are on the right path. We’ll also go ...

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October 25, 2021

iClassPro Updates (Week of October 25, 2021)

Anniversary Charge Updates We’re improving the way Anniversary Charges work and have also updated system behavior to work more efficiently for you and your staff. Learn more! Additionally, keyword filters have ...

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October 22, 2021

Social Media Cybersecurity

Now more than ever, consumers spend increasing amounts of time on the Internet. With every social media account you sign up for, every picture you post, and status you update, you are sharing information about yourself...

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October 18, 2021

iClassPro Updates (Week of October 18, 2021)

Adding Option to Email the Family Full Ledger Report This new option will give your staff the ability to email a copy of the Family Full Ledger Report directly from the family's ledger. Learn more! Punch Pass ...

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October 15, 2021

The Importance of Securing Your Information

Technology has come a long way. And along with the multitude of benefits that came with the rapid growth of technology came some issues, one of which is cybersecurity. Many businesses today rely on technology for the ...

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October 12, 2021

Halloween Festivities for Your Classes

Boy-o-boy do kids love October! From county fairs and colder weather to hot chocolate and hayrides-- what is not to love! And most of all, kids love Halloween! Although Halloween and trick-or-treating still l...

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October 08, 2021

How To Recognize & Avoid Phishing Scams

What is phishing? Phishing is a method of gathering sensitive information by way of deceptive emails and websites. This is nothing new, but just another form of age-old fraud and trickery. You can think of it like fish...

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October 05, 2021

Introducing the Staff Bio page!

iClassPro is excited to announce that we’ve added a new powerful personalization tool, a Staff Bio page, that can help introduce customers to your team! With the new Staff Bio page, you have the opportunity to p...

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October 04, 2021

iClassPro Updates (Week of October 4, 2021)

Auto-Approval Prerequisites Enhanced Auto-Approval prerequisites to ensure that the class’s defined age requirements are met. Learn more! Class/Camp Edit Instructors See at a glance when an Inactive instructo...

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September 27, 2021

Updater Set to Run on Monday, October 18

With our recent improvements to the functionality regarding Inactive Classes and Active Enrollments, we updated the iClassPro application to automatically drop Active enrollments when a class has been made Inactive. Th...

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September 27, 2021

iClassPro Updates (Week of 9/27/21)

Check-In Kiosk Pop-up   COMING 9/27! You now have the option to create a pop-up message that customers are required to accept when logging in at the Check-In Kiosk. For example: “By checking in, you a...

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September 24, 2021

Updated Financial Reports

We have enhanced the following reports to include additional important financial details (including tax amounts or tax rates) at a glance! Updated financial reports include: Program Deposit Split Report (FIN-4) Add...

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September 23, 2021

New Look & Enhanced Class Reports

To help you gain more insight into your classes, we’ve enhanced the below class reports to provide you with additional powerful reporting abilities. Please note that each updated report will have a legacy report ...

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September 21, 2021

New Zone Management Capabilities

You now have more control over the newly named Zones! With this enhancement, you can add Zones to Camps and can also set a maximum number of simultaneous uses for each Zone. This handy addition prevents overbooking a ...

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September 20, 2021

FREE Interactive Webinar for iClassPro Customers

In this webinar, you’ll learn how to make the most of iClassPro’s latest features and discover best practices when using them! From popular new handy tools like the Enrollment Wizard, Drop Reasons, and Tria...

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September 15, 2021

“Rooms” are now “Zones” in iClassPro!

We’ve updated the word "Room" to "Zone" within the iClassPro application to better clarify the purpose of this label which is to identify any location within your facility where an event (class) is held. These ch...

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September 09, 2021

Point of Sale Staff Permission Updates

We’ve enhanced Point of Sale staff permissions to work flawlessly for you and your team when dealing with multiple locations. This update will ensure that your staff members will only have permission to view/edit...

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September 06, 2021

iClassPro Updates (Week of 9/6/21)

FIN-2 Bank Deposit Report & FIN-8 Credit Card Split Report Adding a new setting to both reports which will allow you to generate the report based on when the payment was created. Learn more! (FIN-2 Bank Depo...

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September 01, 2021

Cyber Security for Small Businesses

The Internet allows businesses of all sizes and from any location to reach new and larger markets and provides opportunities to work more efficiently by using computer-based tools. Whether a company is thinking of adop...

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August 31, 2021

System-Wide Password Reset

In an effort to improve security, iClassPro has updated its password requirements. Please log in by September 12, 2021, to change your password. If you are unable to log in before this date and change your password you...

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August 30, 2021

iClassPro Updates (Week of 8/30/21)

New Filters on Families​ Pa​ge Do you know the Enrollment Type & Attendance filters that are currently on the Students page? Well, for added convenience, we added them to the Families page! Learn mor...

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August 25, 2021

New Ways to Set Tax Exempt Status

We have made it easier and more convenient for you to adjust the tax-exempt status for your classes on a class-by-class basis! With this update, you can quickly edit this status for a class with the Class QuickEdit and...

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August 24, 2021

New & Improved Payment Form

We’re excited to announce that we’re making some awesome visual updates to your online payment form! All functionalities and payment fields will remain the same, but you and your customers will enjoy a...

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August 23, 2021

Back to School Fundraising Ideas

Back to school means school supplies! Not just for regular school but for your business too! Need to host a fundraiser to get money for your next competition, team uniforms, event, new equipment, facility upg...

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August 16, 2021

New Look & Enhanced Reporting

To help you gain more insight into your staff, camps, financials, and marketing, we’ve enhanced the below reports to provide you with additional powerful reporting abilities. Please note that each updated report ...

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August 11, 2021

Expand Your Customer Base with a Lead Form

We all know what it’s like to put an item in a checkout cart but only to abandon it because something about it didn’t meet our needs. So, wouldn’t it be great to know know what prevented them from com...

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August 09, 2021

FREE Interactive Webinar for iClassPro Customers

In this webinar, you'll learn how to master iClassPro’s powerful class reporting tools! From enrollment reports to the class retention summary report, we make it easy to gain valuable insight about your class...

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July 29, 2021

New Drop Request Option & Report

Losing a customer can be hard, and not knowing why is even worse! Customers unenroll from classes for a variety of reasons so wouldn’t it be beneficial to know why a class is being dropped? Well, with iClassPro, ...

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July 13, 2021

eCheck Refund Workflow Enhancements

We all know issuing refunds on eChecks can sometimes be a pain. To help combat this we have improved the workflow of issuing these types of refunds and have also reinforced how it is reflected in iClassPro. These eChe...

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July 09, 2021

Active Camp Enrollment Enhancement

We’ve improved camp enrollments to work more efficiently for you and your staff! This update will ensure that the system always presents the most up-to-date active camp enrollment information (based on the define...

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July 08, 2021

NEW! Promo codes for trial enrollments!

We understand how important it is for you to stand above the competition and what better way to do so than by using trial enrollments to help entice new customers to check out your facility. One way to achieve this is...

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June 23, 2021

Payment Delay Due to Holiday

On, Mon, July 5, 2021, the Federal Reserve will be closed in observance of Independence Day; therefore, payment processing will be delayed. Please note that due to this closure, payments made to your business via credi...

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June 15, 2021

Improved Camp Workflow

We have made modifying camp enrollments easier by improving the overall workflow for camp-related settings. These updates include: Online Activity will no longer show an "Approve" button if the modification was alre...

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June 14, 2021

New Settings for Same-Day Enrollments

As many of you know, some customers wait until the first day of class or camp to sign up and as a result, miss the first day. This can be quite the headache because by default, same-day enrollments within iClassPro are...

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June 03, 2021

Send richer emails with enhanced email variables!

As you know, with custom email templates in iClassPro, you can add email variables to make mass emails more tailored to individual customers. However, not all email variables can be used from specific pages based on th...

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June 02, 2021

We’ve Enhanced Auto-Approve Requests!

Today, we are excited to announce an awesome enhancement to enrollments which will help you fine-tune your auto-approve requests! Previously, iClassPro offered a setting to "Auto-Approve Requests" based on the student...

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May 20, 2021

New Warnings for Billing Schedules & Tuition

We’re excited to announce that we’ve added system warnings to improve the process of changing/deleting billing schedules and tuition. This update will improve the functionality of the “Keep Existing B...

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May 17, 2021

Updated Permissions

We’ve updated permissions within the iClassPro application to improve your experience and help you work more efficiently! All the functionalities are still the same, but you may notice slight differences in the ...

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May 14, 2021

How to Successfully Market Your Camps

Planning a summer camp is tough stuff so make sure your hard work pays off by getting as many attendees as possible! Attracting new campers is never as easy as it seems. You would think that the promise of all those a...

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May 13, 2021

New Enrollment Icons and Report

Not all new enrollments are created equal! You know the “first enrollment” icon that you can enable to show up next to a student's name when it is their first time to attend a class or a session? This ...

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May 07, 2021

Enhanced Enrollments from Classes Page

Have you noticed that the Classes page has a fresh new icon? This cute little icon is not the only new part of the Classes page as we have also expanded the functionality of enrollments within the page. Among other ...

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May 04, 2021

Updated “Drop Date for Previous Class” Field

To help improve the accuracy of enrollment calculations, we will now display a field called "Drop Date for Previous Class" in the "Transfer Enrollment" window. This ensures that as soon as a student transfers out of a ...

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May 04, 2021

Enhanced Rejected eCheck Handling

We have enhanced our eCheck payment processing and ledger reporting to work more efficiently for you and your staff! eChecks are a form of payment that uses a customer's bank routing and account numbers to take a ...

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May 03, 2021

Updated Policy Handling with Family Merges

We have improved the Family Merge process to ensure your customers have the ability to see which guardians have accepted various versions of policies. This will enable your customers to make an informed decision when d...

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April 16, 2021

Improved Reporting Abilities

No matter what type of children’s activity center you run, reporting is essential as it allows you to view data in a way that can help you discover useful, relevant, and timely information about your customers an...

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April 12, 2021

New iClassPro Live Permission Setting

We’re excited to announce that we’ve added a new permission setting to iClassPro Live that will help your staff work more efficiently when streaming classes! Previously, in iClassPro Live, if a staff membe...

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April 09, 2021

Top 7 Commute Listens for Entrepreneurs

Do you want to expand your knowledge but feel like you don’t have time to read? Here are some of our favorite commute listens and ways that you can educate yourselves with just a pair of headphones or car ra...

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April 07, 2021

Expanded Editing Abilities for Admin Staff

Some of your most essential staff members are those whom you have entrusted full permissions within the iClassPro application. As it is our goal to equip your staff with the tools they need to do their job well, we hav...

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March 31, 2021

New & Improved User Interface

iClassPro is committed to ensuring that every customer has a great experience when using our application. That’s why we have a team of experts dedicated to continually finding ways to improve the experience for y...

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March 31, 2021

The legacy Roll Sheet Report is back!

You asked. We listened! Your feedback is extremely important to us, so we are bringing back the Roll Sheet (Legacy) Report. So not only will you have access to the new, revamped Roll Sheet Report (CLA-4), you will als...

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March 25, 2021

NEW Automatic Invalid Card Flag

Wouldn’t it be great if there were a way to know which credit or debit cards on file were no longer valid? Well, now there is! We’re happy to announce that with iClassPro, when a card is hard declined once,...

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March 25, 2021

NEW Discount Setting

We’re excited to announce that we’ve added a new “Ignore Overridden Tuitions When Calculating Discounts” setting under Settings>Setup>Class Settings>General Class Settings. Enabling th...

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March 24, 2021

Ways to Spring Clean Your Business

Spring is here, and with Spring comes spring cleaning! Spring cleaning is not just for your home, but it's for your business too! Check out our ideas for spiffing up your business this spring. Deep clean your...

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March 23, 2021

Enhanced Roll Sheet Report

As a teacher or coach, we know you are always looking for new ways to enhance your roll sheets. So to help you gain more insight about the students coming in your doors on a day-to-day basis, we’ve expanded roll ...

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March 18, 2021

Touchless Kiosk Check-In

Did you know that we offer a way for your customers a way to check into your facility without having to touch anything? So no need to sanitize pens and clipboards anymore; just use iClassPro’s Check-In Kiosk. Us...

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March 18, 2021

Family Ledger Updates

We’ve updated a widely used family report and made some refreshing changes to the Family Ledger page! You can now conveniently print or email the “Family Annual Total Receipts Report” (FIN-15) direct...

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March 11, 2021

We’ve expanded Attendance Permissions!

We’re excited to announce that we’ve revamped Attendance Permissions to work more efficiently for your staff! First, Attendance Permissions for staff members have been updated for the Attendance views in t...

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March 09, 2021

March is National Cheerleading Safety Month

March is National Cheerleading Safety Month, which means there’s no better time to spread the word about cheerleading safety! First coming into fashion in the United States in the 1920s, the sport of cheerleadin...

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February 25, 2021

Enrollment Wizard settings have a new home!

We’re excited to announce that you can now configure your Enrollment Wizard settings from one convenient location! Simply go to your iClassPro Dashboard and from there go to Settings > Set Up > Class Settin...

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February 09, 2021

Automatic payments just got easier!

*Available for U.S. customers only. Keep auto-payments flowing with Automatic Card Updater! Automatic Card Updater is convenient and will help you maintain accurate credit card data for your customers’ recu...

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February 04, 2021

Promote Your Business With eGift Cards

eGift Cards are an awesome option that allows your customers to support you and share your business with potential new customers! eGift Cards are free to use, never expire, and can be purchased by anyone, an...

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February 01, 2021

Top 10 Books for Entrepreneurs

How many books did you read last year? On average, CEO’s read 4-5 books a month. That comes to around 55 books a year or just over a book a week! Bill Gates reads about 50 books per year, Mark Cuban reads more th...

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January 28, 2021

Customer Receipt Email Enhancements

We have revamped our “Payment Receipts” email template that is automatically sent out when a customer signs up for a class via the Customer Portal. The template is now easier for you to edit and to help ens...

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January 14, 2021

New Permission Setting

We’ve added a new permission setting to the widely used Student Policy Report, also known as STU-11! As you may already know, the Student Policy Report allows you to generate a printable version of your Student ...

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December 15, 2020

Alternate Payment Refund Options

We’ve updated payment refund options to be more convenient for your customers! As many of you know, customers sometimes request refunds for classes, camps, parties, and other purchases. Occasionally the customer...

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December 11, 2020

Online Activity Cleanup

In our best efforts to provide excellent service and optimized application performance to all of our users, we are planning to perform an iClassPro Online Activity Cleanup on Wednesday, December 16, 2020, at 8 am CT. D...

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November 25, 2020

Goal Setting for Success in the New Year

Setting business goals can seem daunting, especially when you feel like you didn’t hit all your goals the previous year. But you don’t need a crystal ball to get your business goals in order; you just need ...

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November 23, 2020

Failed Payment Receipts

Wouldn’t it be helpful if your customers could receive a failed payment notification if their payment is declined? We’re happy to announce that this is now possible by enabling our new Email Receipts for Fa...

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November 03, 2020

Introducing iClassPro Payroll!

Your job is to take care of your business and our job is to help make your payroll effortless! Designed with our customers in mind, iClassPro offers two convenient payroll solutions that will reduce your business costs...

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October 28, 2020

We’ve expanded staff permissions!

We’re excited to announce that we’ve expanded staff permissions to help make running your business even easier while adding more flexibility for your staff. As you know, staff user group permissions give y...

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October 20, 2020

Is it time for an upgrade?

We want you to get the most out of your iClassPro apps and portals, so we’ve compiled a list of recommendations for you to consider when it comes time to replace your device. If the phones or tablets that you ar...

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October 05, 2020

Automated Email Template Variable Updates

Your feedback is so important to us! Actually - it drives everything we do here at iClassPro! Our software has always been built by the pros for the pros and that means we are always listening. We're excited...

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September 30, 2020

SATURDAY SUPPORT is now available!

At iClassPro, we work hard to make your life easier! And in doing so, we’re happy to announce that we’ve extended our iClassPro support team availability to Saturdays. Beginning Saturday, October 3, we wil...

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August 25, 2020

Blackout Schedules just got easier!

We’re excited to announce that we’ve released some amazing updates to Blackout Schedules!  Updates to this feature will replace the previous Blackout Schedule method giving you easy, step-by-step guid...

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July 30, 2020

Auto-Approve Transfer Requests

Wouldn’t it be amazing if students meeting specific class requirements could automatically be approved for next-level transfers? Well, we’re happy to announce that we’ve added settings to make this ha...

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July 07, 2020

New “Customize Payment Methods” Setting!

Check out our new “Customize Payment Methods” setting!    This unique setting allows you to select which payment methods (i.e. external credit card, credit to account, etc.) will be accepted...

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June 16, 2020

You can now email future and past enrollments!

We’ve enhanced our email function to allow you to send Email Blasts to future and past enrollments. This new option gives you the ability to target more than just current customers... the combination is up t...

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June 02, 2020

Makeup Tokens: Easy and Convenient

By now, many of you have either reopened your business or are gearing up to reopen in coming weeks. We are so excited because this means you can start offering summer-programming which may include summer camps, mini ca...

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May 23, 2020

Notice Regarding the Legacy Parent Portal

Due to Safari update issues, your customers using the Safari browser can no longer access certain Legacy Parent Portal functions such as payments or class enrollments. In order for your customers to access these functi...

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May 18, 2020

Enhanced Email Variable Options

You can now send personalized email campaigns to your customers by inserting custom email variables into your iClassPro Email Blasts. Sending a personalized email allows you to approach your customer easier a...

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May 15, 2020

A Checklist for Safely Reopening Your Business

We know you are ready for it! Ready for the smell of chlorine - ready for the sound of little feet on gym mats - ready for the smiling faces of all of your kiddos! Being shut down due to COVID-19 has been hard and we k...

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May 04, 2020

Introducing iClassPro Live

Parents can now watch class from home, work, or anywhere with our simple, secure video streaming! This awesome new feature seamlessly integrates with your existing iClassPro software.

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April 29, 2020

Check Out Our Changelog

Have you noticed the red “NEW UPDATES” button located at the top of the page when logging in to iClassPro? This is our Changelog and it’s where we publish all iClassPro software updates. Fro...

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April 28, 2020

Customer Portal is Here!

At iClassPro, we are dedicated to continuously improving our technology to ensure you and your customers have the best experience possible. That's why we've launched a new, improved customer portal!

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April 22, 2020

Happy Earth Day

Today is Earth Day and is a perfect opportunity for everyone to come together and share ideas about ways to protect our vulnerable environment. At iClassPro, we choose to reduce waste by using eco-friendly packaging m...

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April 16, 2020

Expiring Legacy Student Skill Tree Report

Out with the old and in with the new as they say! Some of you may remember the legacy Skill Tree that existed before the release of iClassPro’s robust Skill Tracking feature. Since the release of Skill Tracking,...

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April 02, 2020

Your voice matters!

Share and vote on feature requests via our new customer feedback app! We have said it before, but we’ll say it again: your voice matters, and that’s why we’ve launched a simple way for you to share f...

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March 31, 2020

COVID-19 Resource Page

As the Coronavirus (COVID-19) and its impact continues to evolve and develop, iClassPro remains committed to you, our customers, and our employees. Please know that our thoughts and prayers are with you and your loved...

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March 24, 2020

Embed Videos in News & Announcements

We’ve updated the “News & Announcements” section of the Parent Portal to give you the option to embed videos from YouTube or Vimeo. Adding videos to this section will help your business communica...

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